Aist d.o.o Trzaska 2 1000 Ljubljana Slovenia aistcraft.com owns and operate this Website. This document governs your relationship with aistcraft.com (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms and conditions, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms and conditions.
All prices without taxes. We apply +22% VAT for EU customers.
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely.By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.
Intellectual Property, Software and Content
The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.aistcraft.com or its licensors and are protected by copyright laws and treaties around the world. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or in connection with any business or commercial enterprise.
Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
In order to contract with www.aistcraft.com you must be over 18 years of age www.aistcraft.com retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card or Paypal account used to place your order and that there are sufficient funds to cover the cost of the goods.
These are consignments which have not been delivered to the final destination for the following reasons.
1. Due to "UNKNOWN/ INCORRECT ADDRESS"
The name on the order his not on the doorbell or the address is incorrect or incomplete.
The telephone number provided is incorrect or the recipient does not respond and does not call the courier during attempts to contact for information on the destination.
2. Due to "ABSENT/ADVISED"
The intended recipient was not in during the first delivery attempt. The driver has left a notice with a telephone number to arrange for delivery but the recipient did not call and was also not in on the second delivery attempt.
3. Due to "REFUSED"
The person present at destination at the time of delivery has refused to collect the parcel.
Unable to complete the delivery, the courier will store the parcel for client's picking up at no additional cost. If on the expiry date of the storage the package has not been claimed or has been returned to seller, it will be considered abandoned and destroyed without any chance for reimbursement of the whole cost paid for the purchase.
(a) Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
(b) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
Upon receiving your order we carry out a standard authorization check on your payment to ensure there are sufficient funds to fulfil the transaction.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law www.aistcraft.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.
Disclaimer as to ownership of trade marks, images of personalities and third party copyright
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.aistcraft.com and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners.
www.aistcraft.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
Product damaged in delivery.
How to send a complaint
Do not open the packaging, if the item is packed, and take pictures. Send photos and notes to our Customer Service making sure to indicate your name, order or invoice number.